HP Officejet Pro 9125e with leaky setup cartridges

[elymus]

I just purchased a HP OfficeJet Pro 9125e for one of my remote users who will be temporarily working from two locations. The printer came with leaky setup cartridges and won't let me past this message. I have replacement ink carts but of course I can't use them for setup. I worked with a tech at HP yesterday to try and override this requirement but his instructions (home-back, back-home, open the ink door) weren't working and we even did a video chat. I'm trying to access the support menu.

Does anyone know how to override this on the 9125e? I really hate to send it back and order a new printer unless it's absolutely necessary.

Thanks.

[Nal_NR]

Hi @elymus,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with setup cartridges.

You may refer to this document and see if that helps.

If that does not help, I recommend you contact phone support.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.