HP Officejet pro 8020e all in one stuck on verifying

[Bodidey2]

My HP Office Jet Pro 8020E all in one is stuck in verifying mode. Screen is locked with spinning circle on the screen & the word "verifying". Power button is not responsive but screen is lit. HP Smart app on CPU can find the printer but says it is offline. HP Smart Assistant says printer is out of warranty so no help. Have tried: - disconnecting power both from printer and from CPU for 24 hrs. No change. - disconnecting USB cable from both printer and CPU. No change. - cannot do a rest because power button does not respond and cannot access setting screen. - cannot check printer cartridges (recommended elsewhere) because printer thinks it is off and cartridge carriage cannot be moved. - was going to try switching to wifi connection but cannot access printer screen to do that and HP app thinks the printer is offline. Potential influences: -Changed printer cartridges (using HP brand) a few weeks ago or so before issue developed. I printed a number of times since cartridge was changed .   What should I do next? Am beginning to think I have a dud on my hands. Help

[Raj_05]

Hi @Bodidey2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems your HP OfficeJet Pro 8020e is stuck in a firmware loop, preventing it from operating correctly. Here's a step-by-step plan to try resolving this issue.

Perform a Forced Reset

1. Unplug the Printer
   Disconnect the printer's power cord from both the printer and the power outlet.
2. Wait for 60 Seconds
   Press and hold the power button (even if unresponsive) for 30 seconds to discharge any residual charge.
3. Reconnect the Power
   Plug the power cord back directly into a wall outlet (not through a power strip or surge protector).
   • Note: Avoid using the USB cable or other connections at this point.
4. Power On the Printer
   Check if the printer boots past the "verifying" screen.

Check for Firmware Recovery Mode

Some HP printers have a firmware recovery mode:

1. Turn Off the Printer (if it responds; otherwise skip).
2. Hold Down Certain Buttons While Powering On:
   • Typically, Power + Cancel or Power + Back Button for 15-30 seconds.
   • Check the user manual for the exact button combination (or let me know, and I can help find it).
3. If successful, the printer will load a basic recovery screen.
   • Reconnect via USB or WiFi and attempt a firmware update via HP Smart or the HP Support website.

Update Firmware via USB Drive

If the firmware recovery screen appears:

1. Download the latest firmware for your printer from the HP Support website.
2. Use a computer to transfer the firmware file to a USB flash drive.
3. Plug the USB drive into the printer and follow the on-screen instructions to update the firmware.

Hard Reset to Factory Defaults

1. Disconnect the printer and hold down both WiFi and Power buttons while reconnecting the power cord.
2. Keep holding the buttons until the printer powers on and displays a reset screen.
3. Follow the reset instructions and reconnect the printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support