• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-21-2017 09:21 AM

HP Recommended
Product: HP PageWide Pro 477dw MFP
Operating System: macOS 10.12 Sierra

No devices have been found.

 

I have a brand new HP PageWide Pro 477dw MFP which arrived yesterday. I installed it using a hard wired ethernet connection. On my iPad, I installed software from 123.hp.com/pagewide without a problem and followed the directions to set it up and let it initialize. I am now trying to set it up on OSX 10.12.6 and have downloaded and run the software from 123.hp.com/pagewide again. It does not fine the printer. Using my iPad, I can look at printer info and see the printers IP address. This is pingable from my Mac, so there are no network connectivity issues. Anyone have any suggestions ?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-21-2017 10:47 AM

HP Recommended

Solved.

 

Logged into the printer web gui and went to Tools-->Printer Restart-->Power Cycle.

Once it came back up, the software was able to find the printer from my Mac.

 

I expect just turning on off and on again would have had the same effect.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-21-2017 10:47 AM

HP Recommended

Solved.

 

Logged into the printer web gui and went to Tools-->Printer Restart-->Power Cycle.

Once it came back up, the software was able to find the printer from my Mac.

 

I expect just turning on off and on again would have had the same effect.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.