HP PageWide Pro 477dw MFP problem installing the printer

[MihaF]

Hi,

So after the new update from Windows 10 i do not seem to make the printer work. My computer only recognizes the scanner from the printer and that is the only feature that works now. I tried and uninstalled the printer used the driver from the CD and then the online one to install it again but nothing seems to work. The computer does not see the printer only the scanner and fax. Can you help me to figure it out how to make the multi-function work again. I think the problem is the last update that windows 10 made as i have seen this problem only after but i am not totally sure. When i try to choose the printer it appears only Fax-HP Page Wide..... and i can't understand what happened. Everytime i reinstall the driver it says that it was installed successfully but still can't find the printer.
   Thanks, Mihaela

Product Name: HP PageWide Pro 477dw MFP

Product Number: D3Q20B

Serial Number [edited]

[greenturtle · Accepted solution]

Hi

Thanks for using the HP Forums.

Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC.

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)
https://support.hp.com/in-en/document/c02259020

Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:
• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
• From the Start menu or the Start screen:
• Open Devices and Printers.
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab.
•
Step 3. Backup your registry before making any registry changes, the following resource will show you how:
https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below
Note: this will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run.
Type Services.msc and press OK.
Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!

[MihaF]

HI,

Thanks a lot for the solution proposed. Now it works.

Have a lovely week!