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- Re: HP Photo Creations
Create an account on the HP Community to personalize your profile and ask a question
06-23-2016 03:43 PM
I got some more information. This error indicates a communication problem between your computer and the online service that verifies the software's identity. It's due to a corrupt setting in your computer's "keychain." The FixIt tool won't help.
One potential solution would be to create a new Windows account on your computer and then try installing the program.
Please let us know how it goes,
RocketLife
06-24-2016 01:23 AM
OK, well to be honest I'm not an advanced user so I wouldn't really be able to do that, I don't think.
We don't usually have problems connecting and installing other programs.
Incidentally, you will notice I pointed out there were two versions of the All-In-One software. Do you think that is a potential source of conflict?
Should I remove '13 rel 2'?
Thanks for your feedback.
06-24-2016 10:14 AM
Hi MJ.
Thank you for your patience! I haven't heard of a conflict with the All-in-One software.
One more quick thing to try before contacting hpsupport@rocketlife.com would be to uninstall HP Photo Creations (if it's there already, but disabled) and then reinstall from this link:
Here are step-by-step directions:
1. Check Your Internet Connection
- If you’re accessing the Internet from a business or office network, please be sure that the network or firewall allows access to the HP Photo Creations software.
- Check your computer’s clock to be sure the date and time are set correctly.
2. Uninstall and Reinstall HP Photo Creations
Step A: Uninstall HP Photo Creations
- Click on Start
- Click on Control Panel
- Click on Add or remove programs
- From the program list, select and remove HP Photo Creations
Step B: Download and reinstall HP Photo Creations
- Go to www.hp.com/go/hppc
- Click the Download button. Depending on your browser, you can choose to run or save the program. Choose Run if available. (If you chose Save instead, double-click the downloaded file.)
- Follow the onscreen instructions to reinstall HP Photo Creations.
Step C: Open HP Photo Creations
Open HP Photo Creations by double-clicking the desktop shortcut, and confirm that it is working.
I find that restarting the computer after step C can help as well.
Thanks again,
RocketLife
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