HP Photosmart 6510 will not print to A4 paper from iPad when images are involved

[applevictim]

I posted the following query some time back but got no answer...

"When I send images from an iPad to the Photosmart 6510 I don't get a chance to select which paper tray I want to use. I quite often want to use the A4 tray but the dialog box on the iPad does not give me the opportunity to select. It goes to the 4x6 tray.

Is there some setting in the setup which allows this to happen?

I have checked with the Apple community forum and the Apple online help pages but the only reponse given is to check with the printer manufacturer - HP.

I am sure this iPad/printer combination has worked in the past and I suspect the endless updates that Apple goes through has simply deleted this function. I have also gone through the system settings on the printer and though I had found the errant setting about first paper tray - but this doesn't work and I'm not sure sure what it does do. (Setup/Preferences/External Device Printing:Prompt for tray).

Anyone have any good ideas on what might be wrong?"

Since then I've tried the Apple Community and they have washed their hands of it saying I should contact the printer manufacturer.  As I am not aware of how Apple (or HP) deals with printer drivers I am at a loss!  In windows you just update the driver.  Who knows what you do with an Apple!

[Dragon-Fur]

@applevictim 

Mobile Printing - HP Smart

In the case of paper and size selection, the choice / setting has to be made first, preferably before you open your image / photo to be printed.

If HP Smart Mobile is supported on your older printer, then the following is relevant.

At least parts of the information might be relevant anyway...

Set / check the paper settings using the Embedded Web Server (EWS).

EWS can also be reached from within HP Smart Mobile - see the example later in this message.

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Note the mention of selecting "Custom" size in the printer display / EWS when exact dimensions are not listed.

Check / Adjust / Retain the Paper at the Printer Display Panel

Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

Note  – Printer Display Panel > Adjusting the paper size:

If the size of your Paper Size is not in the Drop-down menu,

If available:  Select Custom (likely the last selection in the list)

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Embedded Web Server (EWS)

EWS option is applicable to network connected printers.

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

EWS - HP Smart for Mobile - iOS

Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.

Open HP Smart (for mobile)

Open Settings

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTES

• Size not listed in the Drop-down menu?  If available:  Select Custom (likely the last selection in the list)
• EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
• Features and options differ by printer model and type.

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Set the Preferences – Windows

This section is not applicable to Mobile Printing.

Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

Preferences and Envelopes: 

Select / leave Printing Preferences shortcut to "Everyday Printing" or something equally benign. 

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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Printing Preferences - Selections

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred Shortcut > Click Apply > Click OK to exit

Additional Setup / Information

Make changes to a Shortcut (Model Dependent)

• Select your Shortcut (locked or custom) >
• Adjust the settings for paper, source (tray), other settings
• Check all sub-menus in all Tabs
• Click OK to save / leave sub menu

Custom Shortcut

On the main Preferences menu,

Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name

Click OK to save the setup

Side Bar:  Scan Menu for HP Scan

Open More > section,

Check / adjust settings in each sub-section

Click OK to save sub-menu changes

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Example - HP Smart Mobile - Main Menu - EWS

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

As Available:  Check / Adjust settings in Advanced

HP_Smart_Mobile_Main_Menu_9

Other "size" controls

Example - HP Smart Mobile - Resize Option - manually change the size of the printed content on the paper

HP_Smart_Mobile_Print_Settings_Resize_All_1

Example - HP Smart Mobile - Edit > Crop options

HP_Smart_Mobile_Print_Edit_Crop_1

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Photosmart 6510 e-All-in-One Printer series - B211 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[applevictim]

Thanks for the information, but none of it seems to apply to the HP Photosmart 6510.  I have gone through the "Setup" menu thoroughly and found one setting "Setup/Preferences/External Device Printing/" that offers three alternatives: "Prompt for tray", "Photo tray" and "Main tray".  The first one doesn't prompt - it only offers the Photo tray when printing images.  The second does the same and the third when set doesn't give you the Main tray.  In effect, all three settings give the Photo tray when the printer is given an image to print. 

What is Embedded Web Server?  It is not on the menu at all.  I am using the Apple iPad system of AirPrint.

As this facility used to work properly with a choice of paper feed when the printer was selected on the iPad I can only assume that in the process of updating the software (Apple or HP or both) this facility has been messed up.

[Dragon-Fur]

@applevictim 

You are welcome.

I am not surprised that HP Smart is not available on your printer - HP Smart is a newer application and is apparently (likely) just not supported on your older  hardware.  Rats.

EWS stands for Embedded Web Server.

Where available and supported, EWS provides access to the printer view and some of the configuration / settings.

If the printer is on the network, EWS might be supported.

Try using your browser to connect to EWS.

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

Sure, it is possible that updating managed to munge something important.

Unfortunately, I have neither an old printer nor any printer that is dependent solely on AirPrint.

So - a waste of time - apologies for the Easter egg hunt.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"