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‎07-25-2020 09:32 AM

HP Recommended
Product: Hp photosmart 6510 all in one printer.
Operating System: Microsoft Windows 10 (64-bit)

Hello guys and girls,

I've got a problem with my printer and i don't know how to solve it.
I followed the trouble shooting for a printer with a internal powersupply that won't turn on..it did not solve it.

The indicator light on the back is on and the  light of the power button is on too, though the touch screen wont turn on.
Printer is also not connected anymore with my computer.

Also tried a fresh install now plugged in bu USB but pc didnt find the Printer.

Can somebody help me what to do now? Thanks.

1 REPLY 1

‎07-27-2020 01:37 PM

HP Recommended

@Leviathan_DW87

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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