HP Photosmart 6520 All in One - Printer Tool Box

[Kmlogan]

I recently bought a new computer and had to install my HP Photosmart 6520 printer. I used the full install program.  Printer & scanner connects to my desktop computer wirelessly.  No problem there.  My first issue is when I want to scan from my desktop computer, I click on the HP icon and it automatically wants me to reinstall the printer.  My second issue is that I cannot load the Printer Diagnostic toolbox by itself when I want to scan.  I believe it is called, HP Printer Toolbox.  The only time this comes up is when I reinstall the printer each time I want to scan.  How do I get a shortcut on my desktop that will be for the HP Printer toolbox by itself?   How can I click on the printer icon without it wanting me to reinstall the whole printer again?  I hope this makes sense.  I look forward to your input.  Thanks.

[Jeet_singh · Accepted solution]

@Kmlogan,

Welcome to HP Support Community,

Let's try to uninstall the printer from the root level and then reinstall it by following the steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the full feature software for the printer. 
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Kmlogan]

Thank you very much for the clear concise instructions.  It worked and appreciate all of your help.

[Jeet_singh]

@Kmlogan,

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀