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HP Recommended
Pavillion Laptop
Microsoft Windows 10 (64-bit)

I've removed/installed my wireless printer countless times. This is a recurring issue that only gets harder and harder to resolve. I can print an internal test page; I can even print from my android Samsung phone. I get an error when printing from my laptop. Why does this problem continue to recur? How do I fix it? I've followed instructions from the HP website of downloading printer software, ran NUMEROUS troubleshooting programs but to no avail.

1 REPLY 1
HP Recommended

@PERPLEXED01


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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