HP Photosmart 7900 Series will not print from the Command Windows Word Program

[gosports]

Product ? HP Photosmart 7900 Series   and HP Deskjet 820Cxi/820 Cse Printer. Quit Woking at the same time  .Tried for over 30 Hours  installing and re-install /no help trying to print a page from Window Word  7900 Printer use to Print Clear mailing Labels that doesn't spear ink.

[Raj_05]

Hi @gosports,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're facing a challenging situation with your HP Photosmart 7900 Series and HP Deskjet 820Cxi/820 Cse printers, both of which stopped working simultaneously when printing from the Windows Word program. Let’s work through some troubleshooting steps to address this.

Verify Printer Connections

• Ensure both printers are securely connected to your computer (via USB or network).
• Check the power cords and turn both printers on.

Set the Correct Default Printer

• Open Control Panel > Devices and Printers (or Settings > Bluetooth & Devices > Printers & Scanners in Windows 10/11).
• Right-click on your HP Photosmart 7900 or Deskjet 820Cxi and select Set as Default Printer.

Clear the Print Queue

• Open Control Panel > Devices and Printers.
• Right-click the printer, select See what’s printing, and clear any stuck print jobs.

Reinstall Printer Drivers

• Uninstall Old Drivers:
  • Go to Control Panel > Programs > Programs and Features, find any drivers related to the HP Photosmart 7900 and Deskjet 820Cxi, and uninstall them.
• Reinstall Drivers:
  • Visit HP's driver support page and download the latest drivers for both printers. Ensure you download the drivers compatible with your version of Windows.
• Restart your computer after reinstalling the drivers.

Try Printing a Test Page

• Right-click your printer in Devices and Printers and select Printer Properties.
• Click Print Test Page to confirm if the issue is specific to Word.

Check Microsoft Word Settings

• Ensure the correct printer is selected in Word:
  • Go to File > Print and select the desired printer.
• Try printing to a different printer (if available) to confirm the issue is not with Word itself.

[Raj_05]

Run the Printer Troubleshooter

• In Windows:
  • Go to Settings > System > Troubleshoot > Other Troubleshooters (or Control Panel > Troubleshooting).
  • Select Printer Troubleshooter and follow the instructions.

Address Ink Smearing on Mailing Labels

• If the Photosmart 7900 isn’t printing labels properly:
  • Use HP Advanced Photo Paper or similar label paper designed for inkjet printers.
  • Ensure the media type in the printer settings matches the type of labels you're using (adjust in Printer Preferences).

Check for Software Conflicts

• Disable any third-party print management software that may interfere with the print process.
• Update Microsoft Word to the latest version via Office Updates.

Try Printing from Another Application

• Use a different program, such as Notepad, to print a sample text. This can help determine if the issue is with Word or the printers.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[gosports]

I now have of 20 Hours Following the Original Manuel and I have the C/ D  ( OEM) The Control Panel ( Printer is showing the Wrong Printer Driver= == I am having trouble following the instruction removing ( deleting it ) I need HP live Support by Phone ) I need to print something  that only my HP Photosmart 9650 can print it with our ink smudge's.