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HP Recommended
Microsoft Windows 10 (64-bit)

Recently my printer has stopped working.  The computer recognizes the printer as being connected but won't print.  Have gone through the diagnostics and it says that there is a problem with the driver.  It will scan no problem.  I have deleted the printer multiple times and have reloaded multiple times with the same issue.  How can I get bthe printer to work again?

3 REPLIES 3
HP Recommended

Hi @Denny35 

Please try the driver download from the next link,

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

BADGE_VERSION_7_ferRX.pngdodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

Thank you for your response.  I have been busy and not online.  I have downloaded from the link you gave me.  It comes a lot closer than it did before.  It tries to start but says that the download is not complete.  I will try again.

HP Recommended

Hi @Denny35 ,

 

I`ve already tested doing a download and it works, probably there are some issues in the Internet connection.

 

But right now I have a basic connection of 100 Mb and I am able to download the file in 4 minutes.

 

Just try it again to download the driver to install your printer.

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

BADGE_VERSION_7_ferRX.pngdodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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