• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-28-2024 07:03 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello

I have posted over the last several weeks an issue with this HP Photosmart B8550 printer.

I have a new print head, new ink cartridges, new ac power adapter. 

What happens is that the printer keeps shutting down once the printer is sent a command like alignment, a print job, and so forth. The printer simply shuts down. The support over the last several weeks is extensive however the printer, like new, hardly used, keeps shutting down. 

 

Is there a method to do a hard reset on this printer? I have done in tools factory reset a few times (printer shuts down after reset....) obviously this printer is in working condition the printer needs to be 'adjusted' somehow and that it the predicament.  Possibly a force hard reset is an option. How is this done? What buttons to I hold done to do this?

Thanks !

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.