HP Photosmart C410 & Macintosh Catalina Cannot Add Printer

[mike1138]

Mac Pro (mid 2010)  macOS Catalina 10.15.7 (19H2)

HP Photosmart Premium Fax e-All-in-One Printer - C410a

Connected to Mac Pro via USB (network ceased to function after Catalina upgrade, but USB still worked)

It used to print & scan when I used macOS 10.14 Mojave.  I upgraded to Catalina and I was able to scan.  I bought new ink and tried to print for the first time using this macOS, but it wouldn't connect to printer.  

I deleted the printer from System Preferences > Printers & Scanners and tried to add it back in.  

I removed the printer profiles from Library > Printers

Error message = No Printers are available.

I put the printer profiles back into the Library > Printers

No printer shows up.

I cannot scan nor print.

What can I do to make my Mac see the printer?

Any help would be appreciated,

Mike

[Nal_NR · Accepted solution]

Hi @mike1138,

Welcome to the HP Support Community. 

I'd like to help!

I believe this printer does not have drivers for Mac os10.15, the driver available is 10.12; Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mike1138]

I found this on-line answer, talking about "certificates being revoked": https://www.theregister.com/2020/10/23/hp_printer_macos/

The printer just won't work w/ Catalina or above.

Off to buy a new one!

Thanks HP!

[Nal_NR]

Hi @mike1138,

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.