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‎01-19-2021 01:33 PM

HP Recommended
Product: HP Photosmart C4280 All in One Printer
Operating System: macOS 10.15 Catalina

I'm getting an error message when trying to print a document from my computer, saying that if I continue, it may damage my computer.    I uninstalled the printer and tried reinstalling it via the HP Smart app.  However, it looks like the most current OS available via that app is older/prior to my computer's OS.  So I am not able to reinstall the printer.   It appears that this printer is no longer compatible with my Mac (OS 10.15 Catalina).  Is this correct?  If so, will there be an upgrade in the future?  Or do I have to buy a new printer?  Help!

4 people had the same question
1 REPLY 1

‎01-19-2021 02:04 PM

HP Recommended

Hi,

Please make sure your macOS is fully up to date by installing any update for Catalina (version 10.15.7):

https://support.apple.com/en-us/HT201541

 

Next, uninstall any existing HP Software by following the HP Uninstaller Utility below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/HP_Uninstaller...

 

Next, download and install the latest drivers below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

Finally,  open System Preferences, and then open Printers & Scanners to re-add your printer. be sure to select the printer model within the Use drop-down menu.

 

Shlomi



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