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‎03-10-2017 03:54 PM

HP Recommended
Product: HP Photosmart Plus B209 a-m
Operating System: Microsoft Windows 7 (64-bit)

Installing from CD, printer will not install. After checking the system it gives an error message stating... the computer does not have the necessary software support to allow completion of the installation. The installation cannot continue until resolved. I assume I need to update the USB driver? Please help. Thank you.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-12-2017 09:54 AM

HP Recommended
It worked like a charm! Thank you so much!

View solution in original post

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2 REPLIES 2

‎03-11-2017 12:21 AM

HP Recommended

Hi,

Download and install the latest software below:

http://ftp.hp.com/pub/softlib/software12/COL29008/mp-71739-4/PS_AIO_06_B209a-m_USW_Full_Win_WW_140_1...

 

If the error message remains follow these steps too:

Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎03-12-2017 09:54 AM

HP Recommended
It worked like a charm! Thank you so much!
Was this reply helpful? Yes No
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