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‎03-06-2021 02:39 PM - last edited on ‎07-13-2021 03:47 PM by Retired

HP Recommended
Product: HP Photosmart Plus B209a-m
Operating System: Microsoft Windows 10 (64-bit)

I went to open up my hp solutions center to check on my printer issue I am having. 

1.  When I try to open hp solutoin center I am getting the flash error.  SInce, adobe is not longer supporting flash.  I need to know what the updated version hp solution center to get to all my tools on my printer.  For example, align my printer, clean printer ink & etc.

 

2) My printer is extremely light even after i have new ink in it.  I need to fix it but can't get to the tools to fix it because its all in the hp solutions center!!

 

Category:
1 REPLY 1

‎03-09-2021 02:37 AM - edited ‎03-09-2021 02:37 AM

HP Recommended

@MekaD, Welcome to the HP Support Community!

 

I understand your concern. There is a driver available on the HP Support site.

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

If this does not help, you may align and clean the printhead from the printer screen.

Touch Setup(gear icon) > Tools > Clean printhead or Align printer

Run 2 levels of cleaning to resolve the print quality issue. Check the ink levels and replace any low/empty ink cartridges.

You may print a quality report to check the results.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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