HP Print Driver & Package

[SyFi]

I need to remove the driver and package but it says it is in use.  I used the printui.exe /s /t2 utility with no success.  I want to start a fresh download and install of HP Smart as I am still getting the VPN error message and unable complete the install?   I removed all printers as well.   ANy ideas? Seymour

[A_Gayathri]

Hi @SyFi ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're having trouble removing the HP LaserJet MFP M234sdwe printer driver and package on Windows 10, here are some steps you can try:

Stop the Print Spooler Service:

• Press Win + R to open the Run dialog.
• Type services.msc and press Enter.
• Locate the "Print Spooler" service in the list.
• Right-click on it and select "Stop."

Remove the Printer:

• Press Win + I to open Settings.
• Go to "Devices" and then "Printers & scanners."
• Select the HP LaserJet MFP M234sdwe printer and click "Remove device."

Uninstall the Printer Software:

• Press Win + R to open the Run dialog.
• Type appwiz.cpl and press Enter.
• Locate the HP printer software in the list.
• Right-click on it and select "Uninstall" or "Change/Uninstall."

Delete Driver Packages:

• Open File Explorer and navigate to C:\Windows\System32\spool\drivers\x64 (assuming you are using a 64-bit version of Windows).
• Delete any folders related to the HP printer driver.

Clean Registry Entries:

• Press Win + R to open the Run dialog.
• Type regedit and press Enter.
• Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers.
• Find and delete any entries related to the HP printer.

Restart your Computer:

• After performing the above steps, restart your computer.

Reinstall HP Smart:

• Download the latest version of HP Smart from the official HP website.
• Install the software.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!