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HP Recommended
ENVY 6022
Microsoft Windows 10 (64-bit)

When I start the application HP Print & Scan Doctor, a window opens with the error message I have to be connected as administrator.  I have verified : I am connected as the only user of my laptop and administrator.  I can only close the error message window and the application doesn't start.  What can I do to solve the problem ?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi

 

after a lot of other posts

 

the new version 5.6.2.008 works.

You can mark to "solved".

 

But the install  problem for the new HP OfficeJet Pro 7740 wide AIO is not solved. 

Separate posts for this printer " ... no connection at the end..."  and "... no driver available ...".

View solution in original post

4 REPLIES 4
HP Recommended

There a are a lot of other posts for the same problem.

Have a look at

HP print and scan doctor refuses my administrator permission... - Page 2 - HP Support Community - 81... 

there are 30 or more posts.

Good luck. 

And hello HP, please solve it.

 

HP Recommended

Hi

 

after a lot of other posts

 

the new version 5.6.2.008 works.

You can mark to "solved".

 

But the install  problem for the new HP OfficeJet Pro 7740 wide AIO is not solved. 

Separate posts for this printer " ... no connection at the end..."  and "... no driver available ...".

HP Recommended

Many thanks.  I will try it within the next few days.

HP Recommended

I have now installed the new version 5.6.2.  I can confirm the problem is solved.

Many thanks again.

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