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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
RayNet
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Solved!

HP Print and Scan Doctor 5.6.2 doesn't work anymore

HP Recommended
HP Envy 4500 Series
Microsoft Windows 10 (64-bit)

Due to the fact that HP Solution Center definitively doesn't work because "Flash Player" has been uninstalled by Microsoft , I use HP Print and Scan Doctor to be able to know the ink levels of my HP Envy 4500 series. All goes well, until HP Print and Scan Doctor decided to upgrade to 5.6.2. So now , the software is in the state of "Communicating with HP Envy 4500 Series" at 99% and did not finish.

Note: the Printer is on USB connection.

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RayNet
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Thank you for your suggestion, effectiveley this is a good solution.

However The Print and Scan doctor 5.6.2 doesnot not work anymore wth my Envy4500 using USB, when connect it using wifi, it works.

Regards,

Raymond.

I was in phone connect with a guy saying that he is an HP specialist, He do some things on my pc, thank ask me to pay him .. grrr.. I loosed 800 Euros... and the problem is still present. [content removed]

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Kumar0307
HP Support Agent
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@RayNet, Welcome to the HP Support Community! I’m here to help.

 

If there is an issue with the HP Print and Scan Doctor, the only troubleshooting step is to update it or reinstall it. If you have done both, you will have to wait until HP releases an update.

 

To check the estimated ink levels on your printer, go to Ink Levels on the printer control panel.

  1. On the printer control panel, press the Home button  to open the Home screen.

  2. Press the Down Arrow  to select Ink Levels, and then press OK. The control panel displays the estimated ink levels.
  3. The circle is color and the bowtie is black.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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RayNet
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Flag Post
HP Recommended

Thank you for your suggestion, effectiveley this is a good solution.

However The Print and Scan doctor 5.6.2 doesnot not work anymore wth my Envy4500 using USB, when connect it using wifi, it works.

Regards,

Raymond.

I was in phone connect with a guy saying that he is an HP specialist, He do some things on my pc, thank ask me to pay him .. grrr.. I loosed 800 Euros... and the problem is still present. [content removed]

View solution in original post

Was this reply helpful? Yes No
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