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‎09-20-2021 04:32 AM

HP Recommended
Product: HP Envy 4500 Series
Operating System: Microsoft Windows 10 (64-bit)

Due to the fact that HP Solution Center definitively doesn't work because "Flash Player" has been uninstalled by Microsoft , I use HP Print and Scan Doctor to be able to know the ink levels of my HP Envy 4500 series. All goes well, until HP Print and Scan Doctor decided to upgrade to 5.6.2. So now , the software is in the state of "Communicating with HP Envy 4500 Series" at 99% and did not finish.

Note: the Printer is on USB connection.

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