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@OnSiteSS wrote:1. HP Print and Scan Doctor stopped working after automatic update and now won't run.
When I try to run HPPSdr.exe, nothing happens.
As suggested in this post
https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/HP-Print-and-Scan-Doctor-does-not-open-properl...
2. I've tried to download HP Support Assistant but it seems a corrupted file: I've downloaded it from a few PC but none of them are able to properly extract the file content (it rises a checksum error).
3. HP Print and Scan doctor is not listed in my installed program list.
I've removed HP\Diagnostic folder.Is there a way to make it working again?
Thank you
Best regards
I might not understand what you are trying to do.
HP Print and Scan Doctor is one thing.
HP Support Assistant is another thing.
Not the same things.
=======================================================================
1. and 3. The doctor is used to diagnose and fix some types of issues with your printer.
HP Print and Scan Doctor runs directly from a downloaded file. After downloading, check in your Downloads folder.
Use of the Doctor is not mandatory though it does automate some of the "fix it" options if your printer is having problems.
Resource – Choose the right doctor for the job
Open Website
HP Print and Scan Doctor for Windows
Click the green Download Now option / box
Wait!
If the problem / issue is one of
- Printer is Offline
- Cannot print in Color
- Duplex printing has disappeared
Try this Doctor version:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
NOTES – The “Offline” doctor
As a result of repairing issues,
Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.
If there are two printers in Devices and Printers,
If one of them does not work,
Try sending your job to the “Copy 1” named printer.
If you want / need to rename the “Copy 1” printer:
Open Control Panel > icon view > Devices and Printers
Right-Click on the printer name > Printer Properties > Tab General >
In the top box, Edit the name of the printer (For example, remove the part that says “Copy 1”)
Click Apply / OK to save change
NOTE: The name change may take a bit of time (a few minutes), else Restart the computer and log in.
==============================================================================
2. HP Support Assistant is used to check / possibly update / provide tools for your computer. In addition, although it has naught to do with whether the printer is functional, HP Support Assistant can "add" and monitor your printer.
When installed...
Whether HP Support Assistant is listed in Programs and Features depends on the type of installed Support Assistant.
The "Software" type of HP Support Assistant is listed in Control Panel > icon view > Programs and Features
The "Application" type of HP Support Assistant is NOT listed in Control Panel > icon view > Programs and Features
Either type of the HP Support Assistant can be listed in Settings > Apps > Apps and Features
Confused?
Not surprising. It can be messy.
____________________________________________________________________________
Uninstall the HPSA
Select and uninstall the HPSA type you have installed on your computer...
Uninstall HP Support Assistant Software
FIRST > Uninstall the HP Support Assistant
Control Panel > icon view > Programs and Features
Scroll down, find, Uninstall the HP Support Assistant
Important: When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.
NOTE: If software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.
Microsoft: Fix problems that block programs from being installed or removed
Next,
Uninstall HP Support Solutions Framework software from Programs and Features
Search or scroll down and find HP Support Solutions / Framework
Select (Click) and Uninstall the software
NOTE:
When installed as part of HP Support Assistant software, HP Support Solutions Framework is a subset of HPSA. For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.
Restart the computer and log in.
================================================================================
Type = Application
Uninstall HPSA Application >> Apps
FIRST
Uninstall the HP Support Assistant Application
Settings > Apps > Apps and Features
Search or scroll down and find HP Support Assistant
Left-Click on the item (HP Support Assistant) > Uninstall
NEXT > OPTIONAL
Uninstall HP Support Solutions Framework software from Programs and Features
NOTE 1
Search or scroll down and find HP Support Solutions / Framework
If you find a listing for the Solutions software, then
If you wish to do so, HP Support Solutions can be uninstalled, too.
NOTE 2
If removed, and wanted again later, HP Support Solutions can be reinstalled at Product Home
Select to use “Auto-Detect” to install HP Support Solutions
Left-Click on the application (HP Support Assistant) > Uninstall
Restart the computer and log in.
================================================================================
Final Check – Software / Application is Removed
After the software is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.
Settings > Apps > Apps & features
OR
Control Panel > icon view > Programs and Features
If the software / application is found > Click to uninstall
Restart the computer and log in.
==========================================================
Download, Save, Install the latest supported HP version of the HP Support Assistant
Website / Information / Video / White Paper / Download
READ >> Partial excerpt from the Website:
“Ready to go on your HP PC
HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”
Technical white paper - HP Support Assistant 9.0
-------------------------------------------------------------------------------------------------
After download: If you have ‘Admin’ control, highlight the package and “double-click” to install it,
Else
Right-Click on the installation package > Select Run as Administrator
After the software is installed: Restart the computer and log in
==============================================================================
HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Product Home
Enter the type and name of your HP device
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Dragon-Fur
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OK...
If you have not done so, try the "Offline" version of the Doctor.
Will that make a difference? Maybe - it is an older version and does work in a variety of instances.
If it works, it is likely enough to do the job (software is just older and not ancient).
HPSA
I cannot duplicate issue you describe with the HPSA download / installation file.
At this writing, from the HPSA website, pulled from the website > upper right "download" box.
Download file / version = sp135667.exe / version 9.9.58.0
I don't use the HPSA (all business class systems) - I can verify that (for me), the HPSA installation downloads, extracts, installs. After installation, the application opens as expected. In this test, I did not uninstall the previous version of the application from Settings > Apps > Apps and Features. Operating System version = Windows 11 Pro Build 22000
What is wrong?
No idea.
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
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I have gotten this error screen on every PC where I have attempted to install HPSA (Windows 10 Professional 64bit italian).
Where can I find the "offline" version of HPPSdr.exe?
The only download link I know is https://support.hp.com/it-it/help/printscandoctor.
Thank you
Best regards
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I think this will not help....
From my First post:
Try this Doctor version:
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
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I do not have any solution for HPSA software that won't extract and won't install on any machine.
The best I can do is send your concern for Review.
I will do that.
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Question / Concern Answered, Click "Accept as Solution"
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