HP Print and scan doctor asks for administrator permission

[Alex789]

After I updated to 5.6.1 version of Print and scan doctor it stopped working on both of my computers (both are HP envy, Windows 10 (64x) It permanently shows a message that in order to use it I need admin permission, however, I am logged in as an admin. If I reinstall the software it might work only once and on the next startup, it shows the same message.

I can not find any solution to the problem.

[Betty0610]

@Alex789

Welcome to the HP Support Community.

I'd be happy to assist you with the Print and Scan Doctor error message.

Please let us know which printer do you have?

Thanks 🙂

[H-P-Fritz]

There a are a lot of other posts for the same problem.

Have a look at

HP print and scan doctor refuses my administrator permission... - Page 2 - HP Support Community - 81... 

there are 30 or more posts.

Good luck. 

And hello HP, please solve it.

[H-P-Fritz]

Hi

after a lot of other posts ...

the new version 5.6.2.008 works.

you can mark to solved.

But the problem to install the new HP OfficeJet Pro 7740 wide AIO is still not solved. (fails at the end of setup and then "no driver available" is written to the printer in the Device-List.

Separate posts.

Bye