HP PrintScanDoctor Service is running in the background and every time I end it, it restarts.

[RindiW]

I am trying to remove HP PrintScanDoctor.  It is not in the installed programs so I tried to delete the folder.  The folder is in use I believe because the PrintScanDoctor service is running in the background. I've ended the service through the task manager and via a command prompt.  It restarts immediately!  How do I get rid of the PrintScanDoctor as recommended by HP?

[Max3Aj]

@RindiW, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If you're trying to remove HP Print and Scan Doctor from your Windows 11 system and it keeps restarting, follow these steps:

End the Running Services

• Open Task Manager (Ctrl + Shift + Esc)
• End any of these processes:
  • HPDiagnosticCoreUI.exe
  • HPPrintScanDoctorService.exe

Delete the Installation Folders

• Navigate to:
  • C:\HP\Diagnostics\PSDR
  • C:\Program Files (x86)\HP\Diagnostics\PSDR
• Delete these folders. If you get a “folder in use” error, make sure the services above are stopped.

Remove Desktop Shortcut

• Delete the HP Print and Scan Doctor shortcut from your desktop (if present).

Use HP Smart Instead

• HP recommends using the Diagnose & Fix tool in the HP Smart app as a modern alternative. 

You may refer to this document - HP Printers - HP Print and Scan Doctor is retired | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support