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‎01-04-2018 04:47 AM

HP Recommended

@sck1945

 

Thanks a lot for your patience.

 

Please reply with the following information:

 

  • Your computer model no.
  • What antivirus/firewall are you using?

 

Cheers! 🙂

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‎01-06-2018 02:26 AM - edited ‎01-14-2018 01:09 AM

HP Recommended

Mr. MkAZI,

The model No. of my Printer is SNPRH-1504-01

I am using Widows defender firewall. However, I may stae that I have tried to install the printer by disabling the firewall without success.

I am trying to install without any antivirous installed.

I have also tried to install by disabling start up services and mirosoft services without success.

 

The problem is solved and the priner/scanner is working well, thanks to Mr.ShlomiL for  the solution at the link below. There is no problem in working but the printer in devices and printers still shows" needs trouble shooting" and " driver no installed". But no problem with working.

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Windows-10-blocks-installation-of-NT-4-0-...

ShlomiL

Provost

Posts: 19,875

Member Since: ‎01-03-2011



 

 

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