HP - Printer - 3.2.1.2285 Error Code 0x800f020b

[Liz028]

Hello,

I used to own a HP 5255 All in One, but I no longer do. It's been about a year or so but for some reason when I've done my Windows updates this specific update can't be completed. And the options I've tried or look for don't work or involve the use of the printer, but I no longer own it so I can't do it. I've uninstalled everything I know of that's HP. I'm not sure if there is something on the back end. I am annoyed of seeing this update, can anyone provide some insight. You're help is appreciated.

Thank you.

[Irfan_06]

Hi @Liz028,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this video link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Liz028]

Hi Irwin,

I did that already. I did that the moment I no longer had it and it doesn't show up on my account anymore but I still get tthat error code and it's been about a year or more.

[Irfan_06]

Hi @Liz028,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support