HP - Printer - 3.2.1.2285 error 0x800f020b

[Skippy10]

This update has failed to install on various dates since 22/05/2023 to now 19/06/2023 and keeps showing up on Windows update retry.

A solution please.

[Batfink78]

I have the exact same problem and it's doing my head in. No idea why this is happening my printer is all up to date. so why am i seeing this? 

[shareexperience]

why is HP not answering and providing a solution?

[Nal_NR]

Hi @shareexperience,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Skippy10]

HP Laser Jet M140we

[shareexperience]

Hello

My printer is HP officejet 5740 series

[shareexperience]

Hello

when I click on your document link I get a 404 error We're sorry

We can't seem to find the page you were looking for.

Try going back to Support Home or use our Diagnostic Solutions to resolve your product issues.

[shareexperience]

Hi Elohi

what I want first and foremost is to get rid of this update because it seems to stop me getting useful windows updates.  Can you help. Your document link goes to a 404 error page so to date the problem is still there

Print HP Officejet 5740 series

Can you help?

[Nal_NR]

Hi @Skippy10,

Thanks for the details. 

will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Nal_NR]

Hi @shareexperience,

Thanks for sharing the details. You will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!