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‎10-20-2017 06:23 PM

HP Recommended
Product: HP 306 photo smart printer

The printer has a new ink cartridge.  It will not type full text with black ink...will do so in blue color only.

It will though print the black w/i any mixed colored graphics.

Thoughts as to how to rectify?

1 REPLY 1

‎10-22-2017 08:44 AM

HP Recommended

Hi @RQ1,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP Photosmart Premium All-in-One Printer - C309g wherein it does not print in black.

 

This issue could occur if the cartridges are not vented properly or the printhead may be defective or damaged.

 

Let's go through a few steps that may help to fix this issue.

 

And here are a few steps in the link: Black Ink Not Printing

 

If the issue still persists, please contact HP phone support from this link: www.hp.com/contacthp
You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.

 

You have a good day ahead.

Rainbow23 - HP Support.
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