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HP Recommended
OMEN by HP 15-dc1002nl
Microsoft Windows 11

impossibile installare HP - Printer - 61.2509.0.100 da windows update

3 REPLIES 3
HP Recommended

Hi @sebyxHD 

 

Hope you are doing fine!

 

Thank you for visiting our English HP Support Community. 

 

It would be ideal if the post was in English so that other HP product users like you can also benefit from the information provided here. 

 

To ensure a quick response, it would be advisable to post your question in English.

 

We understand that English is not your primary language, so we advise you to use an online translator of your choice to post in the language of our community.

 

Thank you for your understanding. 

 

Regards, 

Hawks_Eye

I am an HP Employee.
HP Recommended

Hi, I wanted to know why I can't install the HP - Printer - 61.2509.0.100 drivers.
Neither from Windows Update nor from a file install.
I have an HP Omen 15-dc1002nl.
OS: Windows 11 25h2 26200.7019

HP Recommended

Thanks for replying @sebyxHD 

 

The HP - Printer - 61.2509.0.100 driver may fail to install due to compatibility mismatches, corrupted spooler services, or blocked driver signatures in Windows 11 25H2. 

 

Let’s walk through a clean and effective fix.

 

1. Clear Print Spooler and Driver Store

Open Services (press Windows + R, type services.msc)

Locate Print Spooler, right-click > Stop

Navigate to:

  • C:\Windows\System32\spool\PRINTERS

Delete all files inside (do not delete the folder)

Then go to:

  • C:\Windows\System32\DriverStore\FileRepository

Look for folders starting with hpv* or prnhp* and remove them if possible

Restart Print Spooler from Services

 

2. Use HP’s Full Software Installer

  • Visit HP’s official Drivers & Software page
  • Enter your printer model manually
  • Download the Full Software Solution package, not just the basic driver

This ensures all dependencies and services are installed correctly

 

3. Install via Device Manager

  • Open Device Manager
  • Right-click your printer under Printers or Unknown Devices
  • Choose Update Driver > Browse my computer
  • Point to the extracted driver folder from the full installer

 

4. Disable Driver Signature Enforcement (Temporary)

If Windows blocks the driver:

  • Press Shift + Restart > Troubleshoot > Advanced Options > Startup Settings
  • Select Disable driver signature enforcement
  • Retry installation

 

5. Check Windows Update Catalog

  • Visit Microsoft Update Catalog
  • Search for HP - Printer - 61.2509.0.100
  • Download the .cab file and extract it
  • Install via Device Manager as above
  • Ensure your printer is connected via USB or network before installing
  • Avoid using HP App during driver setup — install drivers first, then launch the app
  • If the driver still fails, try installing on a different Windows 11 PC to isolate the issue

 

If my response helped, please mark it as an Accepted Solution It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
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