HP Printer 8720 Incompatible Cartridges

[anu0405]

I recently purchased an HP OfficeJet Pro 8720 printer and have some 953 XL cartridges on hand. However, the printer specifies that it only supports 952 XL cartridges. Is there any way to make the 953 XL cartridges compatible with this printer?

[VikramTheGreat]

Hi @anu0405,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you have a 953XL cartridge, but your HP OfficeJet Pro 8720 indicates it supports the 952XL cartridge. I’m sorry you’re experiencing this issue — I know how confusing it can be when something as simple as a cartridge doesn’t seem to fit.
 

This difference suggests that your printer may be region-specific. Could you please confirm whether the printer was purchased in the USA or another region? Also, if you’ve recently moved to a different country, that could explain the mismatch. In cases like this, a regionalization process may be needed to align the printer with the cartridges available in your current location.
 

I’m happy to guide you through the next steps. Let me know what region you’re currently in, Let me know.

To perform a printer region reset, you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.
2. You must have the printer's full feature software installed on your computer.
3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it.
4. Make sure the HP Smart App is installed too.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support