HP Printer and Scan doctor update problem in Windows 11

[diagnostic]

Hi,

I used the last working version of HP Printer and Scan doctor, in Windows 11, and all gone well since the App proposed me an update to the last version:

v. 5.6.4.010

11.4 MB

4 mar 2022

Nome file:

HPPSdr.exe

(11.4 MB)

The update fails with this kind of problem (traced in Event Viewer of my OS):

Applicazione: HPDiagnosticCoreUI.exe
Versione framework: v4.0.30319
Descrizione: il processo è stato terminato a causa di un'eccezione non gestita.
Informazioni sull'eccezione: System.IndexOutOfRangeException
in HPDiagnosticCoreUI.ViewModels.UserOptInViewModel..ctor()

Informazioni sull'eccezione: System.Windows.Markup.XamlParseException
in System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
in System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
in System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
in System.Windows.Application.LoadComponent(System.Object, System.Uri)
in HPDiagnosticCoreUI.Views.UserOptInView.InitializeComponent()
in HPDiagnosticCoreUI.Model.StartupCheckManager.PerformStartupCheck()
in HPDiagnosticCoreUI.App..ctor()
in HPDiagnosticCoreUI.App.Main()

Nome dell'applicazione che ha generato l'errore: HPDiagnosticCoreUI.exe, versione: 5.6.4.10, timestamp: 0x621f8574
Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 10.0.22000.527, timestamp: 0xc2abc35e
Codice eccezione: 0xe0434352
Offset errore 0x0013ece2
ID processo che ha generato l'errore: 0x2cb8
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d832dfed843920
Percorso dell'applicazione che ha generato l'errore: C:\HP\Diagnostics\PSDR\HPDiagnosticCoreUI.exe
Percorso del modulo che ha generato l'errore: C:\WINDOWS\System32\KERNELBASE.dll
ID segnalazione: e23eda87-f7a6-4aae-a629-a0494a09a103
Nome completo pacchetto che ha generato l'errore:
ID applicazione relativo al pacchetto che ha generato l'errore:

Could you help me please ?

Thank you.

[Echo_Lake]

@diagnostic

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Have you tried uninstalling and reinstalling the HP print scan doctor app?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[sigi1311]

HP Print and Scan Doctor 5.6.4 no start under Win11

[diagnostic]

Hi, thank you for your support ECHO_LAKE.

I tried to uninstall HPPSdr 5.6.4 and to install again 5.6.3 version which works perfectly.

I have HP Deskjet 3070 B611 printer.

Luckily I still had a copy of the previous version HPPSdr 5.6.3: which always asks me to update to the latest version 5.6.4, but I refuse! I was able to use HPPSdr 5.6.3 to solve my SCAN problems in Windows 11: every time I turn my pc back on I can't
scan and Scan Doctor 5.6.3 fixes the problem immediately.

It is good if you can make a new HPPSdr version working in Windows 11.

Thank you.

[MarcoCarminati]

I think all Windows 11 users had the same problem. I hope HP will release a new verson of HP print and scan doctor for WINDOWS 11 ( as soon as possible )

[MarcoCarminati]

Good morning. I ask you how is possible to uninstall ( and then to reinstall ) HP print and scan doctor. I wait for an kind answer; thanks for your help. Best regards

[diagnostic]

You have to download the 5.6.3 old version.

HP DOCTOR doesn't install : it is an EXE, you can only execute it.

This is my experience.

Could HP share the old working version ?

[sigi1311]

Fehlermeldung von Windows 11

Quelle
HP Print and Scan Doctor 5.6.4

Zusammenfassung
Nicht mehr funktionsfähig

Datum
‎11.‎03.‎2022 19:51

Status
Der Bericht wurde gesendet.

Beschreibung
Pfad der fehlerhaften Anwendung: C:\HP\Diagnostics\PSDR\HPDiagnosticCoreUI.exe

Problemsignatur
Problemereignisame: CLR20r3
Problemsignatur 01: HPDiagnosticCoreUI.exe
Problemsignatur 02: 5.6.4.10
Problemsignatur 03: 621f8574
Problemsignatur 04: HPDiagnosticCoreUI
Problemsignatur 05: 5.6.4.10
Problemsignatur 06: 621f8574
Problemsignatur 07: 931
Problemsignatur 08: 0
Problemsignatur 09: System.Windows.Markup.XamlParse
Betriebsystemversion: 10.0.22000.2.0.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 2beb
Zusatzinformation 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Zusatzinformation 3: 13d5
Zusatzinformation 4: 13d536230245d323802353882afc5ec2

Weitere Informationen über das Problem
Bucket-ID: 8b1831409496e625a8b2b0fdf30ca113 (1779679407515672851)

[MarcoCarminati]

Hi, please tell me how is possible to unistall HP Print and Scan Doctor. I wait for a kind answer. Best regards.

[Kumar0307 · Accepted solution]

@MarcoCarminati, Welcome to the HP Support Community! I’m here to help.

HP Print Scan Doctor is an executable file and hence is not installed in your computer. That is the reason you do not find the application in your programs list. 

If you want to remove the program, you simply delete the HP PSDR from your file location. so, right click on HP PSDR icon and select "open file location". Delete the HP PSDR folder to remove the program completely from your computer.

1. Navigate to the program’s current file location e.g. the desktop.
2. Right-click on the HP Print and Scan Doctor icon.
3. Choose Open file location.
4. Click Delete.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!