-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP Printer not connecting to Telstra Gen 3 Smart Modem

Create an account on the HP Community to personalize your profile and ask a question
03-06-2023 06:34 PM
Just upgraded to the Telstra Gen 3 Smart Modem. My HP Photosmart 7520 printer will not connect to the WiFi network. While it finds the network, when I enter the correct password it gives an error message. Having searched the questions on this site it is a known issue and seems to be related to the modem being dual band. I have tried the suggested solutions - including changing the settings of the modem to split the bands - but nothing has worked.
Any suggestions appreciated. However additionally I had been considering a new printer - in particular one of the HP Smart Tank ones given ink costs. However before I buy how do I know a new HP printer will not have the same problem?