• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-06-2023 06:34 PM

HP Recommended
Product: HP Photosmart 7520 e-All-in-One Printer
Operating System: macOS 12.0 Monterey

Just upgraded to the Telstra Gen 3 Smart Modem. My HP Photosmart 7520 printer will not connect to the WiFi network. While it finds the network, when I enter the correct password it gives an error message. Having searched the questions on this site it is a known issue and seems to be related to the modem being dual band. I have tried the suggested solutions - including changing the settings of the modem to split the bands - but nothing has worked. 

 

Any suggestions appreciated. However additionally I had been considering a new printer - in particular one of the HP Smart Tank ones given ink costs. However before I buy how do I know a new HP printer will not have the same problem? 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.