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‎01-01-2019 03:23 PM

HP Recommended

Thank you, Greenturtle, you are the man.  This solution worked perferctly for me, been trying for over 2 weeks to get my printer working again after updating to windows 10 version 1809, The HP Printer Assistant would not worked anymore and everytime I tried to re-install the HP Printer Assistant,  it would not worked, the software would not get uninstalled properly and would make the installation failed everytime.  This solution was the perfect one for me, you have to follow the steps in the order described by Greenturtle.

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‎01-01-2019 05:50 PM

HP Recommended

Hi @Captaine,

Glad to hear that your issue is resolved and all is working well now.  

Happy New Year 2019!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎01-01-2019 08:25 PM

HP Recommended

Hi Geeenturtle:

 

Happy you were able to help Captaine. However, I still need help with my issue. Please see my last post. Thx. 

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‎01-01-2019 09:41 PM

HP Recommended

Hi @reseller1

 

Not sure what else to try if uninstalling reinstalling doesn't work and the system doesn't allow you to rename.

 

Have you tried using HP Smart apps? (download from Windows store)

 

Your printer is connected to the network. so download HP Smart and add a printer to print and scan.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
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