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‎04-21-2025 04:34 PM

HP Recommended

Hi All,

My HP printer is driving me crazy, and yes I know how crappy they generally are. I have model M234sdw which I bought last year and no longer has HP tech support.

It is tied to my wife and can be found via IP address. It is on, and can be detected on my network when manually searched via Windows 11.

The problem is, when I try to install printer (manually bypassing HP Smart), I receive error message that drivers could not be found, so printer fails to be installed. Device manager does not show the printer so I cannot manually add a driver.

When I try to access via HP Smart, it is found, but when I go to print, it shows that the printer is "offline."

I have tried using HP's troubleshooting "doctor" software, but nothing works. I'm hoping someone here is kind enough to take a moment to give me a response, perhaps something obvious I'm not discovering. Please help. Thank you!

https://mobdro.bio/
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1 REPLY 1

‎04-21-2025 05:03 PM

HP Recommended

It is possible that your Windows Firewall is causing an issue. Typically for network connected printers I would recommend that you download the HP Smart Universal Printer Driver and manually install the printer using that driver.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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