HP Rescue chat will not close and stay closed

[Crestviewrr]

I am running macOS Sequoia 15.2.  I received great tech support from HP for my HP printer.  However, now I am unable to get the Rescue program that we installed during the support session to close and stay closed.  When I close it, it just reopens itself.

[Dragon-Fur]

@Crestviewrr 

Welcome to the HP English Community --

-------------------------------------------

<< Warning >>

Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.

HP Support does not use Community "Tags"

Do not trust "support numbers" that show up in Tags.  There be vermin afoot.

HP Community cannot make use of Private Information -

Thieves love to grab up private bits that are posted for all to see

-------------------------------------------

Sounds odd to me.

I'm naturally suspicious -- Perhaps it's just odd and not evil.

HP Chat is available from HP after a case submission request has been submitted and accepted.

True - HP presumably offers support via Facebook and (overseas) WhatsApp.

IF you used that method, contact the HP agent that accepted your request for help.

If you were talking to HP Support at all, I believe the Chat window should not reopen --

In so much that I am aware, once closed, the session or offer to HP Chat could not reopen, in fact.

NOT-HP people or pop-up chat get a hold of your system?

Sure -- If you or someone installed a "Rescue" app on your system, it contain anything and be anything.

I've sent a message to our Moderators --

Should there be a response, please look for a message here before the agent uses other methods to contact you.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders – READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some (Most) regions display phone / chat contact information only after the case is submitted online.

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product.

One dot, one letter, a single space out of place can land you on the dark side.

For example,

HP products, start here in the HP Community or at the HP Website

Microsoft / Windows - start at Microsoft Web Site 

Printer Software - 123.hp.com - Printer setup from the HP® Official site

Help with Instant Ink - HP Instant Ink Support - Website 

=== --- === --- === --- === --- ===

READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

 HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

=== --- === --- === --- === --- ===

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.