HP SCAM from Candler Care $270

[ARTNM]

I tried to print something and it said the printer was off line. I clicked on the HP support and got a tech in the chatter box and then I was connected to someone with heavy Indian accent. Should have known but they cleared it up for $270 and then tried a sales pitch showing Cisco systems etc., and how they could protect me for 1-yer to lifetime for $300 - $1200 after I balked. I asked them to send a brochure, which I'm sure I will never see. This was a direct link from the HP site.

[Dragon-Fur]

@ARTNM 

Welcome to the HP English Community --

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There be vermin afoot.

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I'm sorry you were trapped.

There are many, many Not-HP sites on the Internet.

Some of the worst sites are far more clever than others.

Depending on the extent of the damage, there are some general steps to clean up the mess, Including and not limited to the following.

For example,

• Be sure you remove any software the thieves sold or provided to you
• Change all your passwords that might be compromised.
• If you let the thieves into your computer, consider that anything not hidden behind encryption might be compromised.   This includes documents, private information, pictures -- "all your stuff".  Scan your system for malware and / or monitoring software.
• Contact your bank - try to reverse the charges.
• Contact the authorities and report the incident.

I've sent a message to our Moderators --

Should there be a response, please look for a message here before the agent uses other methods to contact you.

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One dot, one letter, a single space out of place can land you on the dark side.

For example,

HP products, start here in the HP Community or at the HP Website

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READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

 HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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