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Locked

‎03-18-2023 04:57 PM

HP Recommended
Product: HP Deskjet F2480 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Good Night
I have an HP Deskjet F2480 All-in-One which is not working (no print, no scan). I went to install the latest software from the HP website and to my surprise it's not available, and the following appears (image below)

vitor99_1-1679180116644.png


It is not specific what the "Built-in - solution" is (i was expecting some software with drivers) so I installed HP Smart.

The printer is recognized by my HP Smart but the following error appears (ebs00p004) - images bellow
I've installed "Print and Scan Doctor" from the HP website without success.
I've run windows troubleshot on the printer
I've tried on another PC and the problem remains.
I have disconnected the printer from the wall plug (it was disconnected for more than 2h) and the problem remains.
How can I work around this issue and regain print functions? Where is the driver software needed for the printer?

Thank you
p.s check the attached images

Captura de ecrã 2023-03-18 190743.png

 

Captura de ecrã 2023-03-18 185927.png

Captura de ecrã 2023-03-18 185834.png  

 

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