• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-13-2022 09:07 PM

HP Recommended
Product: HP LaserJet M234sdne Multifunction
Operating System: macOS 12.0 Monterey

Hi. I purchased a HP LaserJet M234sdne Multifunction HP+ Network Black & White printer but I'm unable to set it up because HP SMART can't find it.

I am running the latest version of macOS (12.6) on my intel iMac. I have unboxed the printer, placed it near my iMac,  plugged it in and powered it on. I have downloaded the HP SMART app from the app store. When I open HP SMART and select 'Add new printer'  the app can't find my printer. Bluetooth is enabled on my iMac (I have a bluetooth keyboard and mouse so I know it's functioning.) I also downloaded HP SMART on my iPhone running IOS 15.7 to see if I could connect from there, but have the same problem. Please help before I return the printer! Many thanks in advance 😎

Category:
2 REPLIES 2

‎09-22-2022 05:01 AM

HP Recommended

Hi @Science_Eel,

 

Welcome to the HP Support Community. 

 

I understand that you are unable to use Bluetooth. I'd like to help!

 

Please follow the steps mentioned below.

Bluetooth Smart (Bluetooth Low Energy) and HP printers

Some HP printers use a feature called Bluetooth Smart, or Bluetooth Low Energy (BLE) that allows for faster, more reliable printer setups.

Bluetooth Smart information for HP printers

Bluetooth Smart, or Bluetooth Low Energy (BLE), is used by the HP Smart app to discover the printer during the setup process.

Bluetooth Smart does not enable Bluetooth printing. It is only used as an aid for setting up a printer. Go to Bluetooth guide for HP Printers for more information on Bluetooth printing and a list of compatible printers.

The HP Smart app is available from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows 10), or HP Smart - Mac App Store (macOS).

 

You may also refer to the user guide here and go to page 14 or click here and go to the user guide

 

Hope this helps! Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎09-27-2022 01:18 AM

HP Recommended

Hi @Science_Eel,

 

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

 

Have a great day! 

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.