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‎01-18-2022 02:07 PM

HP Recommended
Product: OfficeJet Pro 6975
Operating System: Microsoft Windows 11

I am trying to set up my OfficeJet Pro 6975 for wireless connectivity. I was able to get the HP Smart app to recognize the printer, but when I proceed, I am stuck with a loading screen that says "Getting ready for setup" with a blue spinning circle. It's also grayed out with a white box covering portions of the loading screen. Sometimes the screen remained for a long period of time, other times it would crash. What can I do to fix this problem? Should I try and restart the whole setup process again? Let me know of any possible solutions that I can try.

5 people had the same question
3 REPLIES 3

‎01-21-2022 01:32 PM

HP Recommended

@WillyJohn2003

 

Welcome to the HP support community.

 

I understand that your printer is stuck on getting "Getting ready for setup" , I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Click here for the steps 

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎02-12-2022 09:23 AM - edited ‎02-12-2022 09:24 AM

HP Recommended

It's gotten much worst since then. When I go back into the HP Smart App, I get this error message (Pictured Below) even though my computer is able to detect the OfficeJet 6970 and is connected to the same network. Also, the printer is up to date when it comes to updates. Is the HP Smart App not compatible with Windows 11? Screenshot 2022-01-18 110347.png

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‎02-24-2022 08:21 AM

HP Recommended

@WillyJohn2003

 

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://www.hp.com/us-en/contact-hp/ww-phone-assist.html
  2. Select the country.
  3. You will find the phone numbers below the product details.

Keep me posted.

Cheers.

Sandytechy20
I am an HP Employee

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