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‎10-23-2023 02:18 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M281cdw
Operating System: Microsoft Windows 11

Scanner does not work.  I have uninstalled and reinstalled the printer, added drivers, restarted computer three times.  Ran a network test - all good.  The scan doctor says  in order to use the features of the product I have to install the full software solution.  I clicked on the "get installer" button and it takes me to an HP webpage that gives me a 404 error.  I am running out of patience.

Category:
1 REPLY 1

‎10-26-2023 09:20 AM

HP Recommended

Hi @elprup3,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Try this link and see if that works. 

 

You may also refer to this document to scan. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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