HP Scanjet 3000s4

[Scott_Milch]

hello  We had  this scanner attached  to a  HP ProDesk 600 G2 MT  running windows 10 22H2  and it has  been  working perfectly .  The  driver  version  was 41.6.2420.22231.  We need to upgrade the machine to windows 11 and connected it a HP elite Mini 805 G8 desktop  running windows 11 24H2  Driver  version  51.5.5392.21347 . Since  then  the Machine has  been  blue screening,  especially  after it  has  been  running for a while . it  losses  connect to  the scanner . Ee has  disallowed all the Power control on  the USB  ports   and Up dated to  the latest  Drivers  for  the scanner .    Gave  the  users   running the scanner full admin  rights. 

Blue screen  error  DRIVER_POWER_STATE_FAILURE (9f)

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* Bugcheck Analysis *
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DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time
Arg2: ffff8387ceff1970, Physical Device Object of the stack
Arg3: ffffae0e022ef650, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffff8387e7a68050, The blocked IRP

Debugging Details:
------------------

Unable to load image \SystemRoot\System32\drivers\RtkBtFilter2.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RtkBtFilter2.sys

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 1281

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 2676

Key : Analysis.Init.CPU.mSec
Value: 2171

Key : Analysis.Init.Elapsed.mSec
Value: 26883

Key : Analysis.Memory.CommitPeak.Mb
Value: 116

Key : WER.OS.Branch
Value: ge_release

Key : WER.OS.Timestamp
Value: 2024-03-31T14:35:00Z

Key : WER.OS.Version
Value: 10.0.26100.1

FILE_IN_CAB: 042425-18937-01.dmp

TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b

BUGCHECK_CODE: 9f

BUGCHECK_P1: 3

BUGCHECK_P2: ffff8387ceff1970

BUGCHECK_P3: ffffae0e022ef650

BUGCHECK_P4: ffff8387e7a68050

DRVPOWERSTATE_SUBCODE: 3

IMAGE_NAME: UsbHub3.sys

MODULE_NAME: UsbHub3

FAULTING_MODULE: fffff8021cc40000 UsbHub3

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
ffffae0e`022ef5f8 fffff802`8198b68d : 00000000`0000009f 00000000`00000003 ffff8387`ceff1970 ffffae0e`022ef650 : nt!KeBugCheckEx
ffffae0e`022ef600 fffff802`8198b48c : ffff8387`cc5ac280 ffffae0e`022efa68 ffff8387`e2895d78 ffffae0e`022ef7d9 : nt!PopIrpWatchdogBugcheck+0x1f5
ffffae0e`022ef6e0 fffff802`8174d9fa : ffffe701`00000001 ffffae0e`00000001 ffffae0e`00000000 fffff802`00000002 : nt!PopIrpWatchdog+0xc
ffffae0e`022ef710 fffff802`8174e513 : fffff802`113a8280 fffff802`81893f1f 00000003`37f2e70b fffff802`113ab660 : nt!KiProcessExpiredTimerList+0x26a
ffffae0e`022ef840 fffff802`8172d191 : ffffe701`dcb9f180 00000000`00000028 ffffe701`dcb9f180 00000000`00000002 : nt!KiTimerExpiration+0x2e3
ffffae0e`022ef970 fffff802`81a7c96e : ffffe701`dcb9f180 ffffe701`dcb9f180 00000000`00000000 fffff802`0de4b800 : nt!KiRetireDpcList+0xaf1
ffffae0e`022efc00 00000000`00000000 : ffffae0e`022f0000 ffffae0e`022e9000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x9e

IMAGE_VERSION: 10.0.26100.3624

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: 0x9F_3_RtkBtFilter2_IMAGE_UsbHub3.sys

OS_VERSION: 10.0.26100.1

BUILDLAB_STR: ge_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {17beae65-fdd8-e8fe-ce2d-4bb16bccde08}

Followup: MachineOwner