HP Smart 13.3.0 crashes on opening in macOS Monterey 12.1

[RonBerman]

Set up my LaserJet Pro M255dw using HP Smart on my iPhone, but I can't get it to open on my MacBook Pro running Mac OS Monterey 12.1.  Crashes every time.  I've uninstalled and reinstalled, restarted before and after installing, still crashes on opening.  I can print from my Mac using the print menu, but the other HP Smart functions are unavailable to me on the Mac.  This has apparently been a problem in the past with OS upgrades and perhaps that's it again.  Others having this problem with Monterey?

[sandytechy20]

@RonBerman

Welcome to the HP support community.

I understand that HP Smart app crashes on opening, I am glad to assist you.

Uninstall the HP Smart

Delete from /Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder

Update your Mac OS:-

1. From the Apple menu in the corner of your screen, choose System Preferences.
2. In the System Preferences window, click Software Update.
   If your System Preferences doesn't include Software Update, use the App Store to get updates instead.
3. Click Update Now or Upgrade Now

Download and install printer using HP Smart app

Click here to download HP Smart app.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[RonBerman]

Appreciate your advice.  As noted in the header,  I'm using macOS Monterey 12.1 which is the latest MacOS to my knowledge.  When I go to System Preferences/Software update I'm told "Your Mac is up to date."  Deleting HP Smart and downloading a new copy of the latest version I continue to get a program crash.  Any other suggestions?  Am I the only one with this problem?

[sandytechy20]

@RonBerman

This printer supports printing with Apple AirPrint.

Uninstall HP smart app and install the printer using Apple AirPrint.

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[DR5000]

I'm having exactly the same problem. Very frustrating 😞

[Silvia1976]

me too, have the same problem

[Silvia1976]

Did you resolve the problem? I have the same one..... Hp tells me to contact apple.... apple answers to contact hp..... really embarrassing.....

[sandytechy20]

@Silvia1976

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.