HP Smart 158.2.1134.0 blank page

[ankurkhn]

Hello,

I cleared the cache of microsoft apps, reset settings of HP smart, uninstalled, rebooted PC and downloaded a fresh from hp website.

However, your popup is blanking out when it comes to "More settings" option while trying to print something

(Edited) - I have recorded my screen for your reference and I have been facing this issue since a long time.

I really need a fix to this issue as it is not letting me use the printer properly. And i do NOT want to use the default Windows 11 dialog box for the same.

[Garp_senchau]

@ankurkhn, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Update Graphics Driver

Go to Device Manager → Display Adapters → Update driver → Reboot.

Remove Printer Drivers Fully

Control Panel > Devices and Printers → Remove printer.

Go to Print Server Properties → Drivers tab → Remove all HP entries.

Reboot and reinstall from HP’s website (use Full Software).

Remove temporary files

Hold WIN+R 

type:

• temp
• %temp%
• prefetch

Clear the files and reboot the system and check if the issue persists.

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[ankurkhn]

Hi Garp,

After following your instructions very carefully, step by step, I am afraid but the situation is still the same.

All data blanks out when the popup opens. As a result I am unable to use the printer.

[Garp_senchau]

Hey @ankurkhn,

Thank you for your response

Create a New User Account

Sometimes the issue is with your Windows profile.

Go to Settings > Accounts > Other users

Click Add account

Create a new local user

Log in with the new user

Install HP Smart

Try printing and see if “More settings” works

Delete HP Smart App Data

Even after uninstalling, old files can break things.

Press Win + R, type

Find and delete the HP or HP Smart folder

Do the same with Win + R, type: %appdata%

Reinstall HP Smart

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[ankurkhn]

If you are suggesting me to create a new user, it simply shows how buggy HP smart software is.

Why? I haven't ever seen any one recommending to create a new user just because their software isn't working.

I thought HP held high standards in terms of quality. It's disappointing to know that I own a HP product with really bad user experience in terms of software. Plus the solutions are just random points you're sharing. I suggest you share the feedback with your tech department so they can resolve the same.

Lastly, my windows 11 is up to date, incl drivers. Cache etc is also cleared.

[Garp_senchau]

Hey @ankurkhn,

Thank you for your feedback. 

I understand your frustration with the HP Smart software. The recommendation to create a new user profile is not arbitrary; in some instances, user profiles can become corrupted, leading to application errors. Creating a new profile can help determine if the issue is specific to your current user account.​

Regarding your point about HP's quality standards, I want to assure you that we take user experience seriously. Your feedback is valuable, and I will forward your concerns to our technical team.​

Regards,