HP Smart App Issue

[sept181938]

it says the m cart ic not in systenn, but ive  put three in but no work

[VikramTheGreat]

Hi @sept181938,

Welcome to the HP support community.

The error message you're seeing seems to be a misinterpreted or corrupted version of a cartridge-related error. Let's walk through a few steps to resolve this issue:
 

1. Check Cartridge Installation

• Power off the printer.
• Open the cartridge access door and remove all cartridges.
• Inspect each cartridge for damage or protective tape that may still be attached.
• Reinsert the cartridges firmly into their correct slots.
• Close the access door and power the printer back on.

2. Update the HP Smart App

• Ensure you're using the latest version of the HP Smart app.
• Visit 123.hp.com to download or update the app for your device.

3. Run Diagnose & Fix Tool

HP Smart includes a built-in tool to automatically detect and fix common issues:

• Open the HP Smart app.
• On Windows: Click the Diagnose & Fix icon in the bottom left.
• On macOS: Click your printer > Printers menu > Diagnose & Fix.
• Click Start and follow the on-screen instructions.

4. Check Network Settings

If you're using the printer over Wi-Fi:

• Ensure your printer and device are on the same network.
• Disable AP Isolation or Client Isolation in your router settings, which can block communication between devices. 

5. Remove and Re-add Printer in HP Smart

• In the HP Smart app, remove the printer: 
  • Right-click the printer > Hide Printer > Confirm.
• Restart the printer and app.
• Click Add Printer and follow the setup prompts

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat