HP Smart App crashes on Lenovo laptop using Windows

[MarshallGirl03]

The HP Smart App crashes every time I try to open it. I have repaired, restarted, uninstalled, reinstalled, updated windows, updated the microsoft store.  I can print fine but I need the app for scanning purposes. I don't know what to do next.

[Dragon-Fur]

@MarshallGirl03 

Welcome to the HP English Community --

If not done, consider:

Reset the HP Smart application

The app Reset removes the app's data.

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Reminder

It is important that every device is using the latest version of the HP Smart app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.

That might be enough…

Stop if everything is now working.

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

How to Reset the App

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

What if?

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

Reference

Uninstall HP printer software and drivers / HP Smart

Still Rubbish

Provided FYI

If nothing else works – Consider --

Uninstall the HP Smart app from Windows > Restart the computer and log in

AND

While connected to the same (home / office) network as your computer,

Uninstall the HP Smart app from other device(s) on your network

After the app is removed > Restart the device (for example, iPad, iPhone)

Next,

Repeat for each mobile device where you want to install the HP Smart application:

Install the HP Smart app on the mobile device

Start HP Smart app > Sign into the app > Add printer(s)

Next,

Restart the computer and log in

Install a fresh copy of the HP Smart application for Windows

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What else?

Depending on your printer model, the job type, and whether you can install a full driver software,

There are certainly other Scan apps and software to consider.

Examples - Apps not dependent on full driver software:

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Webscan – located in the Embedded Web Server (EWS) – No additional software

This option requires a network connection and EWS

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section How do I manually assign an IP address to my printer?  Items 1-2

NOTE: Webscan feature is not available on Laser printers

NOTE: Webscan feature is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First Time Use Only: Enable Webscan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan

Click Apply to save any changes

Use Webscan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Webscan 

Set up Webscan the way you want it - for example, set the Source to ADF

Click Start Scan to scan your document / image using Webscan

After the scan is complete, Save the scan to your computer.

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and / or

• Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer.  General Example - Fax and Scan - Document Scan & Save  Fax_and_Scan_Document_Scan_Set_1
• Windows Paint: In Windows, search for and open Paint. Click FileFrom scanner or camera.  General Example - Paint - Image Scan Paint_Scan_Setup_2
• Windows Scan app: In Windows, search for and open the Windows Scan app. If it is not listed, go to Windows  Scan (in English) to install it.

================== =====================

Dependent on having installed the Full Feature Software

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HP Scan - Part of the Full Feature Software.

Installation depends on the printer model and available software options for that printer.

BEWARE of Fake sites - One little dot out of place or a wrong or missing letter will land you in trouble.

123.hp.com - Printer setup from the HP® Official site

https://123.hp.com/

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 Third Party Software

NAPS2 – “Not Another PDF Scanner” (Free – Donations gladly accepted by the NAPS2 organization)

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.
• NAPS2 might require that the full driver printer software is installed.

Notes

• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Read the Getting Started guide
• Combining files?  Read the Command Line Usage guide > Select Combining and Converting Files
• NAPS2 might support higher resolutions while still using the ADF

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[MarshallGirl03]

I've done that multiple times as well. I just downloaded and reinstalled the repaired version of Windows 11. I've tried to download the software and drivers but it won't finish because of the "plug play". There has to be a fix somehow.