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‎02-26-2020 06:32 AM

HP Recommended
Product: HP Smart App
Operating System: Microsoft Windows 10 (64-bit)
I am trying to download the HP Smart app from the windows store, however it doesn't get past 'Starting Download' when installing. I tried a few random apps on the store and they all downloaded fine so I don't know why it is just HP Smart which fails to download. I have already tried running wsreset.exe and checking anti-virus/firewalls, plus I tried creating a brand new microsoft account but they didn't change anything.
1 person had the same question
3 REPLIES 3

‎02-28-2020 04:55 PM

HP Recommended

@yuanyasmine
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • What is the exact printer product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Normally, the app download is available in the Windows Store and the download operation is fully handled by Windows. You could try resetting the Windows Store, though I don't know whether that will help.

  • Windows key > all apps > Cntrl F (search) wsreset
  • Click on wsreset - run as administrator

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎03-08-2020 09:21 PM

HP Recommended

hi, thanks for your reply. i've tried to unintall and reinstall windows store. now everything works well.

hope you have a nice day.😄

Was this reply helpful? Yes No

‎03-10-2020 01:34 AM

HP Recommended

@yuanyasmine

Thank you for posting back. 

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

 

Have a great day! 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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