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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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WJansen
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HP Smart App installation is not launched from Microsoft Store

HP Recommended
HP OfficeJet Pro 9014
Microsoft Windows 10 (64-bit)

I just bought a new HP OfficeJet Pro 9014.  Installation of HP Smart on my personal laptop, iPhone and iPad went really smooth. Now I'm trying to install the app also on the laptop of my daugther.  In installation process however fails to launch from the Microsoft Store.  Even if I click the 3 dots next to the installation button and really select this device, the installation does not start.

It is quite urgent as she needs this laptop for school and she really needs to be able to print documents.

 

Can anybody give me an idea what I can do next?

 

Thanks a lot in advance.

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Dragon-Fur
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@WJansen 

 

Edits - Add Content

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

First order of business

Get the Full Driver printer software installed so Daughter can print.

 

There are two flavors of printer software:

 

HP Smart Application from the Microsoft Store.

Nice app - provides some good features and a "mobile" type GUI interface that people seem to like.

 

New Content

 

Caveat

"The Store"  >> From where I am located (USA), things look a lot different - we likely use different Microsoft servers, the language might be different.  Generally, "apps" from the Store are accessible everywhere but there are regional differences.

 

The following is general advice regarding installations and the Microsoft Store - none of it is guaranteed to make any difference to you.

 

Printer Software – Blocked in Security Software

 

NOTE:  This section is also relevant to installing any type of printer software and pretty much anything else you want to add / load into your computer / Windows.

 

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

 

If you make changes to the security software setup, Restart your computer and log in.

 

Check - App "partially" installed / stuck / oddly placed in Apps?

 

Problems with HP Smart Windows App?

Can’t log into HP Smart using your HP Account? 

  • Make sure you are running the latest (newest) app version.
  • Make sure your Windows Updates in current and installed.
  • Try reloading the HP Smart Application:

 

Uninstall HP Smart > Restart the computer and log in > Install the application from the Microsoft Store

 

Settings > Apps > Apps and Features 

Search or scroll down and find HP Smart

Left-Click on the item > Uninstall

Restart the computer and log in

"Get" a new copy of the Application from the Microsoft Store

==============================================================

Check - Try a different Browser

 

For example, using standard Edge?

Upgrade to Chromium Edge

Download the new Microsoft Edge based on Chromium

 

OR

Use any other browser you like.  For example, Firefox is generally highly configurable.

 

Make Sure you are logged into your Microsoft Account

 

Small detail - most people are already using a Microsoft account login / account on their computers.  Not everyone does so, however, so make sure you have full access to the store

 

Go to the Source - Check whether the Store is working for you

 

Fix problems with apps from Microsoft Store

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

 

 

=========================================================================

Original Content

 

Full Feature Software / Full Driver

Solid software foundation on which most printing options are based.

 

Installation – Full Feature Software

 

If you have not done so, download-save-install the Full Feature Software for the printer

  HP Easy Start Printer Setup Software

 

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver
 

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

 

=========================================================================

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9014 All-in-One Printer 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

WJansen
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Hi @Dragon-fur,

 

I actually didn't have to go through your whole explanation.  I just stared with the Windows 10 section and followed once more the links that are also provided on the HP official pages.  These pages are always redirecting me to the Windows Store.  

This time I was however able to trigger the download.  Once the HP Smart App got installed the actual configuration went very smooth.

I don't know what was different with all the other attempts I made earlier, but this time it worked.

Thanks in any case for your 'very' fast reply.

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Dragon-Fur
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@WJansen 

 

You are welcome.

 

I am glad it worked out quickly.

 

If you wish to do so, do install the Full Feature Software (full driver).  It provides a good foundation for printing (from Word, for example).

 

I added the "other" primarily because you were in a bind AND our time zones are so different that delays can mean more "waiting about" for something new to be added.  Smiling.

 

One more "extra"

 

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

 

NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software. 

 

Stay Safe!

 

Better 2021 for all!

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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