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- HP Smart App not allowing me to add a new Printer

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06-26-2024 12:10 PM
Product: HP Color LaserJet Pro MFP 4301fdw Printer
Operating System: Microsoft Windows 11
I went to HP Smart App, it shows my old printer there (which I would like to delete as I do not have it any longer), and I tried about a dozen times to ADD a printer. It will search and show the above printer, but when I click on it, nothing happens, I get returned to the home page. What the heck is going on and how do I fix this?
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