HP Smart App will not install to the Settings Devices and the Printers and Scanners Dialog properly.

[ChaosJS01]

Hello to all, Anyways, The HP Smart App will not install properly at all to the Settings Devices then Printers and Scanners Dialog like it used to when I first got the printer working about more than a year ago for sure and I was just wondering why that is and if possible how to fix the problem here as well.!  BTW My warranty from HP has already expired as well, So Could that possibly be the reason why also?  Also Problem Number 2 I can't get web services to print the info page at all lately either.. I am also wondering why that would be as well and if possible how to fix also.!  ANyways, Thanks in advance for listening and Have a great day ahead and stay safe also!..Also The printer installs fine under HP Smart App the only problem is that I can't get the HP Smart App to install itself meaning HP Smart as a printer anymore under the Settings Devices Printers and Scanners Dialog as well..!!!!

[Dragon-Fur]

@ChaosJS01 

Welcome to the HP Community --

Install the Full Feature Software - the full driver printer software is separate from the HP Smart application.

Next,

Try to get Web Services started again -- options are explained in the troubleshooting document - link provided later in this message.

Details / Examples

==========================

1)  Printer - Full Feature Software

================================

 Remove / Install the full driver printer software

If not done by this point...

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer and any device you can stand to be without for a short time.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

What if?

NOTE: If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft: Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install  <<<

HP Easy Start Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

==================

Web Services

Web Services is used to connect the printer to the Internet in general with the added "bonus" of having to connect to HP Services at the end of that journey.  Web Services then recognizes the printer and hands it to whatever service is "next".  For example, Web Services might hand your printer to ePrint, Instant Ink, or certain Cloud services.

Troubleshooting Web Services - Start here

HP printers - Cannot connect to Web Services

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Envy Inspire 7900e

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY Inspire 7955e All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[ChaosJS01]

Hello there, Thanks for the reply. I tried to download and install the offline hp easy start software like was suggested and all I get is a blank windows during installation of the software all of a sudden!!..

[Dragon-Fur · Accepted solution]

@ChaosJS01 

You are welcome.

I've seen the window you included in your image -- I believe it's a break in the installation code.

The only solution I found is to "X" out of the blank window (that popped up on the screen).

In most cases (that I've seen), the actual install continues with a new Window that includes a message.

The message complains about the user having stopped the install and includes a click "here" link to continue.

The other method to install the software is to use the direct Easy Start software --

If Easy Start works the same way as the last time I used it, you do have to be ready to choose that you want the Full Software instead of the "recommended" HP Smart.

Example pulled from an archive

Installation Package - Easy Start Software wrapper

HP Easy Start Printer Setup Software (Internet connection required for driver installation) 

Shaking of head here... yes - it should be easier.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"