HP Smart App window pops up repetitively saying it wants to make changes to my computer

[reindogger]

I own a Officejet Pro 9015.  The HP Smart app window asking it to allow it make changes to my computer pops up repetitively when I open the app, Teh app does open, that pop up keeps coming back.

[Nal_NR]

Hi @reindogger,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Based on what I've seen, the update is OK -- legitimate.

The application does update on occasion (kept Updated by the Microsoft Store ) - and yes, it should do so smoothly so when you next open the application it works as expected.

At this writing:

HP Smart - Windows - Latest version = 142.3.139.0

On my system, HP Smart app (also Windows 11) updated yesterday.

Check the  Microsoft Store

Click open your Library (lower left corner)

Click on the app in the list to open the information page on it.

The application version can also be checked in the app -- of course, it does need to be able to open.

The application version can be checked in

Settings > Apps > Installed Apps > find HP Smart > Menu (three horizontal dots) > Advanced Options

Also, Try the following ...

HP Smart - Windows

Consider

Check / Run Windows Updates > Install any pending updates

Next - If not yet done:
 

Restart everything, including the router that controls your network.

Next,

Open and Check HP Smart

If the HP Smart opens but does not work or hangs partly open > Close the HP Smart App.

If you cannot stop HP Smart, Restart the computer and log in > Do not restart HP Smart yet.

No Joy?

Reset HP Smart Application - Windows

Next,

Reset the HP Smart application - This action removes the app data.

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_4HP_Smart_Win_Apps-and-Features_ Reset_4

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[reindogger]

Thank-you for your reply. The version of HP smart that I have is 151.3.1092.0.  

I have gone through all the steps suggested, but the problem still persist: When I open up HP Smart, it will ask multiple times to allow the program to make changes to my computer. I always click yes, but it will ask over and over again. The program does open and work, but it will still ask for permission to make changes to my computer repetitively.