HP Smart App

[Степан-2]

I can print wirelessly to my HP Envy 7134 direct from my computer without using HP Smart. When I try to scan using HP Smart app the app cannot find my printer.  I also have the HP Easy Scan app which finds the printer straight away.  I want to use the HP Smart app because I want to scan multiple pages into on document rather than have several one page PDFs.

[Rainbow23]

Hi @Степан-2,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing scanning issues using HP Smart App from your Mac computer.

Please follow the steps listed below to uninstall and reinstall HP Smart App.

1. Click Finder, and then click Applications. 
2. In the list of apps, click and drag the HP Smart app to the Trash at the end of the dock.
3. Go ahead and Update the software on Mac PC from this link.
4. Once the PC is turned back on and idle, download HP Smart App. Once installed, check if you are able to access the app.

Let me know if this helps.
Take care and have a nice day.

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